Why Seller Motivation Needs a Makeover

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This guest post was written by Jonathan Palay, Co-founder of CommercialTribe

Why Seller Motivation Needs a Makeover

From the time we entered the cognitive revolution in 70,000 BC, the human species set off on a more prosperous course, largely driven by our ability to work together.  So it should come as no surprise that sales can be considered one of the oldest professions in the world, because from the time we started to cooperate, we developed the need to persuade.

By some estimates today there are more than 10 million sales people in the world, also known as professional persuaders.  Today, the sales organization exists to organize and drive those sellers toward the actions needed to transact revenue, leading to the creation of what has been described as a coin-operated, compliance-driven culture.  

In this article, let’s explore why that is, why this model has stood the test of time, and why it may finally be ripe for a makeover.

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Why We Procrastinate On Simple Things

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This article was written by Erik van Mechelen. Content is based on a video on OctalysisPrime.com from Yu-kai Chou. 

Our Friend, Procrastination

We’ve all been there. You need to write an important email to a friend, client or investor. But you do other things instead.

Even if that email is simple or short, you might defer it and make progress on other tasks. You probably procrastinate because that email is important.

How could something so simple as an email throw us off? Let’s look at why you might be procrastinating on important things, even if they should be simple.

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Anti Core Drives: What Pulls Us Away From a Desired Actions

You Want To, But You Won’t

Anti Core Drives are the motivational pulls away from a Desired Action. Oftentimes, an Anti Core Drive opposes a Core Drive enough to entice a user to make an Undesired Action.

For several years, my brother Mark has contemplated leaving work as a risk manager and crude analyst for an energy commodities trading firm to follow his passion of creating and producing music. When asked why he won’t, he cites losing progress toward a prestigious and lucrative role as an energy commodities trader, among other things. His Desired Action (to live a life making music) is fueled by Core Drive 3: Empowerment of Creativity & Feedback, but that Core Drive is first dampened and then repeatedly defeated by its Anti Core Drive. In this case, the Anti Core Drive is Core Drive 2: Development & Accomplishment.

If the player is my brother Mark and his game is life, he has consistently performed the Undesired Action, staying the course toward trading and being unhappy (so far, at least!).

To further explore how Anti Core Drives are all around us on the flip side of the Core Drives, let’s look at a few simple examples of each of the Core Drives working as Anti Core Drives and conclude with an example that incorporates multiple Anti Core Drives dynamically working at the same time.

Continue reading Anti Core Drives: What Pulls Us Away From a Desired Actions

Level II Octalysis for Team Managers

Written by Yu-kai Chou with the help of Erik van Mechelen.

Now You’re a Manager

When Erik was selected to manage a four-person intern team at Target in 2012 after less than two years with the company, he was really excited for the challenge. He wasn’t sure if his manager knew it then, but at that moment early in his Target career he was motivated by Core Drives 2: Development & Accomplishment, Core Drive 3: Empowerment of Creativity & Feedback, and Core Drive 7: Unpredictability & Curiosity, so the unexpected responsibility of guiding four potential hires through a 10-week project aligned with his motivational wiring.

From the start, he planned to make the internship experience great. He’d been an intern and had ideas about how to improve various stages of the 10-week process. While there were some protocols to follow, he nevertheless intended to add his own creative approach on top. He was eager for his first management experience and wanted his intern team to impress people and deliver results.

Continue reading Level II Octalysis for Team Managers

Repost: “What is the California Roll in my Experience Design?”

Hook Model

Insightful post from Nir Eyal

I’ve often been asked about what I think about Nir Eyal’s work. Most people don’t realize we are good friends (he even gave me a front cover endorsement quote for my book), but regardless of that I think his work on the Hooked Model is extremely actionable and insightful. I’m also planning to write a post in the future on how to analyze his Hook Model through the Octalysis Framework, which is quite exciting.

Below I’m sharing a great post I read on his site, originally titled “People Don’t Want Something Truly New, They Want the Familiar Done Differently.”

The post is about how Americans were very uncomfortable with Japanese food and sushi in the early days until they could start off with the familiar ingredients of the California Roll. This is in line with Mihaly Csikszentmihalyi’s Flow Theory, where if you make the difficulty curve too high at the beginning, it creates anxiety and users drop off.

Flow Theory

Incidentally, this corresponds to Core Drive 5: Social Influence and Relatedness, as we only like things we can relate to. In fact, all jokes and media are a balance between that Core Drive and Core Drive 7: Unpredictability & Curiosity – the balance between what we can relate to and a new surprise that creates curiosity or delight.

I think this is very important for any behavioral designing creating any new experience. Enjoy!

In Nir Eyal’s Words:

I’ll admit, the bento box is an unlikely place to learn an important business lesson. But consider the California Roll — understanding the impact of this icon of Japanese dining can make all the difference between the success or failure of your product.

If you’ve ever felt the frustration of customers not biting, then you can sympathize with Japanese restaurant owners in America during the 1970s. Sushi consumption was all but non-existent. By all accounts, Americans were scared of the stuff. Eating raw fish was an aberration and to most, tofu and seaweed were punch lines, not food.

Then came the California Roll. While the origin of the famous maki is still contested, its impact is undeniable. The California Roll was made in the USA by combining familiar ingredients in a new way. Rice, avocado, cucumber, sesame seeds, and crab meat — the only ingredient unfamiliar to the average American palate was the barely visible sliver of nori seaweed holding it all together.

Familiar Done Differently

The California Roll provided a gateway to discover Japanese cuisine and demand exploded. Over the next few decades sushi restaurants, which were once confined to large coastal cities and almost exclusively served Japanese clientele, suddenly went mainstream. Today, sushi is served in small rural towns, airports, strip malls, and stocked in the deli section of local supermarkets. Americans now consume $2.25 billion of sushi annually.

California Roll

The lesson of the California Roll is simple —people don’t want something truly new, they want the familiar done differently. Interestingly, this lesson applies just as much to the spread of innovation as it does to tastes in food.

For example, the graphical user interface, a milestone in the popularization of the personal computer, used familiar visual metaphors like folders, notepads, windows, and trash cans to appeal to mainstream users terrified by the command-line interface (perhaps even more than the thought of eating raw fish). The computer underneath was the same, however the familiar veneer suddenly made it accessible.

Apple's skeuomorphic design was the California Roll of the personal computer. "Apple Macintosh Desktop" by unknown. (Image Credit: Wikipedia)

Quaint but unnecessary representations of the familiar became a hallmark of Apple products. As Claire Evans wrote for Motherboard, “While under the direction of the late Steve Jobs, Apple’s design aesthetic tended heavily towards the skeuomorphic. The Apple desktop calendar, famously, is rendered with accents of rich Corinthian leather; its bookshelves gleam with wood veneers, its chrome always brushed, its pages stitched and torn, its tabletop felt green.”

Now that Apple serves a generation familiar with how its products work, it can shepherd them from California Rolls to sashimi, so to speak. “We understood that people had already become comfortable with touching glass,” explained Apple’s Jony Ive. “They didn’t need physical buttons, they understood the benefits.” Continue reading Repost: “What is the California Roll in my Experience Design?”