Top 10 Marketing Gamification Cases You Won’t Forget

Marketing Gamification

Marketing Gamification is not just in your face. It’s in your head.

As a gamification consultant, I work with many different types of clients and projects in product, workplace, and marketing gamification. As time goes by, an interesting pattern arises based on the help they need from me:

  • Smaller startup clients usually want help with product gamification. This process has to do with creating a winning product that provides a rather addictive experience, where players naturally want to keep playing.
  • Mid-sized companies enlist my help for marketing gamification. The objectives here are to: attract potential new customers within a target market segment and get them actively engaged with their brand and products. This is also more focused on the discovery phase in my Octalysis Framework.
  • Fortune 500s and large companies usually shift their focus on workplace gamification. Their motive is often to train employees (in a way that feels effortless) and to cultivate a greater sense of solidarity within the internal team.

In previous posts, I have spoken at length about product and workplace gamification. But I haven’t spent much time on marketing gamification. So I thought I’d show some interesting marketing gamification examples.

Marketing Gamification: Beyond Basic Loyality Programs

Many people immediately think of marketing gamification as some type of loyalty program. But simply having this in place is not the silver bullet that will automatically solve all your challenges and concerns.

Even with loyalty programs (something that Gabe Zichermann sometimes even refer to as part of the definition of gamification), there are a few ways to do it right, and thousands of ways to do it badly.

In reality, there are vast creative possibilities involved in marketing gamification. To illustrate this, I will present ten real life case examples.

Marketing Gamification Example #1: Nike+ Fuelband and Accessories

Nike launched this application in January 2012. And since then it has developed into a popular gamified sport. The company extended themselves beyond their comfort zone as a well known product brand one that actively fosters lifestyle changes by helping their customer keep themselves fit.

The most popular accessory so far is the Nike+ Fuelband, which is bracelet with a special technology that can monitor user movements. Participants must download the Nike+ App. From this point, they can track their workouts. Statistics (like the number of calories burned) are displayed to provide feedback.

Nike+ As Seen Through Octalysis

The strongest Core Drive that the Nike Fuelband utilizes is Development & Accomplishment (Core Drive #2), where they show users daily feedback on how close users are to their daily goals. Also, whenever they hit a goal or have a streak, an animated cartoon character jumps out and starts to celebrate in a hyper manner.

Also, the immediate feedback meets their need to feel Empowerment (#3), another core drive within Octalysis.

Integrating Social Drives

The smart game designers of this product also included a social dimension to this game which has undoubtedly helped to expand awareness and demand for the Nikes Fuelband.

Participants have the opportunity to challenge friends. Here we can see the aspect of Social Influence & Relatedness (#5) within the Octalysis model. And this provides a great incentive to use this application. In turn, it perpetuates greater level of momentum in user engagement.

As the points are accumulated based on the distance traveled, the community is aware of who is ranked at the top of the leaderboard. These will be the individuals who trained more, and earned a highly developed physique.

This is a very clever way to forge an association between a fit, slender body to Nike’s brand.

Results of the Nike+ Fuelband

In 2011 the number of players using Fuelband was 5 million. This is estimated to reach 11 million by the end of 2013.

Marketing Gamification Example #2: My Starbucks Reward

Starbuck‘s philosophy has always been focused on personal service in favor of consumers. Much of their business model is based on ambiance. The inside of each store is characterized by an inviting environment that is hip and upbeat. Customers are enticed to stay longer so that they can sit and enjoy their coffee or espresso.

How My Starbucks Reward Works

The brand used gamification tactics to enhance the Starbuck’s experience and to boost sales as well. Players register for My Reward through an application. Everytime they purchase a Starbucks product, they accumulate stars (which actually look like cups that are graphically filled in).

But the game does not stop here. There are three “levels” depending on the degree of user loyalty. More frequent visits to a Starbucks store is awarded through an upgraded level. Examples of benefits include: an extra cup of coffee, a birthday gift or even offers designed specially for the customer.

Core Octalysis Drives

Within the Octalysis model, the Core drive of Development & Accomplishment (#2) is a major source of motivation. Another element is Ownership & Possession (the possibility of receiving virtual goods, which is common to any loyalty program).

Results

In 2012, the users of My Reward totaled about 4.5 million. The cards alone accounted for $3 billion in sales per year.

Marketing Gamification Example #3: McDonald’s Monopoly Game

McDonald’s succeeded in increasing their product sales by using gamification concepts derived from the classic game of Monopoly.

This promotion dates back to 1987. And it takes place entirely offline. When you buy certain products from McDonald’s, you will receive tickets. Each ticket represents a space on the monopoly game board. The goal is to collect all the pieces of the same color to be eligible for a prize.

How Compelling Is the McDonalds Monopoly Game?

One loyal customer made a You Tube video about this game and explains:

Every October I go through the McDonald’s drive through just because of this silly game. They got me!

The alliance between brands seems to work well: In 2010, McDonald’s increased its sales by 5.6% in USA through this program, with many people engaged in impulse buying just to get tickets.

Marketing Gamification Example #4: Coca-Cola’s Shake It Continue reading Top 10 Marketing Gamification Cases You Won’t Forget

Top 10 Enterprise Gamification Cases That Will Make Employees More Productive

Gamification Enterprise

New to Gamification? Check out my post What is Gamification & my Gamification Framework: Octalysis

This is a guest post by Steven Laird. Steven is currently a Systems Integration Consultant at Accenture and is interested in the intersection of technology and psychology. He believes a gamified culture may be the answer to a countless array of world problems afflicting the human condition.

Can Gamification really turn traditional drudgery into productive engagement within the enterprise?

In a world where creative and innovative tasks are becoming an increasingly greater part of the world economy, it seems the archaic carrot and stick tools of motivation used throughout the Industrial Revolution are un-evolved tactics that fail to truly engage the modern day individual. Perhaps one of the biggest indicators of a lagging workforce culture can be seen in how the U.S. loses nearly $370 BILLION annually due to disengaged employees according to a Gallop Poll.

With such staggering disengagement and worker dissatisfaction, I can’t help but wonder… what if I could harness that zen-like focus I get when I’m fully immersed in a video game for twelve hours straight onto my real-life work instead?

Well, it turns out a hoard of start-ups and large corporations have also caught a whiff of what’s cooking and have started to build gamification applications and programs which have turned into a $100 million industry overnight that is expected to grow to $2.8 billion by 2016. Although there are many successful gamification examples that have cleverly incorporated game mechanics such as leaderboards, badges, and progress bars to provide real-time feedback and increased engagement, you have to wonder how in the world could you possibly make the most mundane tasks intrinsically motivating.

Despite the huge risk that 80% of current gamified processes may fail by 2014 due to employers simply replacing one extrinsic reward (money) for another (badges), there are actually quite a few enterprise gamification successes that have spawned from carefully applying game mechanics to fit the unique needs of each organization. As you’ll soon see, even the most mundane tasks can be successfully gamified to increase engagement. It’s time to take back that $370 billion and make a dent in our national deficit.

Enterprise Gamification Example #1: Salesforce with Nitro/Bunchball

If you have ever worked in any sales related role ranging from door to door soliciting or the dreaded cold call, you know firsthand how demotivating a multitude of rejections can be. Although thick skin and a narrowed focus on the prize can get you through the day, in the end it’s team competitions, leaderboards, and rewards that have typically had the most success in motivating sales forces.

While I’m not particularly excited about these extrinsic rewards and believe that there’s a lot more intrinsic tactics that we have not fully tapped into yet, I do agree that providing real-time feedback and visibility into tasks is a first step. Remember how in the Disney animation Monsters Inc., Sullivan and Randall had a competitive rivalry to be on the top of the leaderboard? It was apparent that the tracking and real-time feedback significantly affected the monsters’ behavior in speed and focus on the job.

Salesforce Motivation uses these same proven techniques to replace manual processes with a user-friendly sales application that displays a team leaderboard, a progress bar, and a featured challenge that can be customized. Team standings display which teams are leading in points and progress bar while the rewards tab offers either real life or virtual goods selected by employees. Moreover, Salesforce Chatter allows for teams to easily exchange info and keep each other updated in a collaborative manner. While many sales jobs have not typically screamed of intrinsic motivation, let’s face it, we all have to sell every day in some shape or form. Now with this tool, sales teams can get a steady diet of real-time feedback to keep them gunning on achieving their short and long-term sales goals.

Enterprise Gamification Example #2: Badgeville with Yammer

What do you get when you combine one of the largest gamification companies with one of the leading social media plug-ins? Yammerville… I made that up but in all seriousness, Badgeville has become a dominant force in enterprise gamification with over 150 major deployments with major companies such as Deloitte, Samsung, Dell, and my own company Accenture. Similar to Salesforce Motivation, Badgeville provides an out of the box SaaS service that has many customizable options for companies to configure any type of goal ranging from task related goals such as completing expense reports to learning goals such as leveling up a key industry skill. With the integration of Yammer, companies are able to leverage gamification and social reputation so that when badges are achieved from a goal, these achievements can be published through social media to provide visibility throughout the entire company.

While I personally have never cared too much for posting an accomplishment through social media, I have found myself twiddling on my own Accenture profile and seeing how I can complete certification trainings or volunteer events in order to get the added bonus of a virtual badge. Although badges run the risk of sapping intrinsic motivation and creating gaming/manipulation of the system behavior, I have found that these badges can actually enhance intrinsic motivation, serve as a pseudo resume, and expose me to other skills/interests that I already have a liking towards.

When extrinsic rewards such as badges are paired carefully with a goal that you already have intrinsic motivation for, the effect can be positive. If extrinsic rewards such as prizes or money are large enough that they supersede intrinsic motivation, then all the unintended behaviors I mentioned are likely to occur and the benefits of gamification are lost. Because of this fine line and need for customization, Badgeville has created a gamification framework that can apply to a myriad of companies. Whether this is just a scheme to boost revenues or an effective methodology to improve productivity in enterprise remains to be seen.

Enterprise Gamification Example #3 SAP Community Network

Continue reading Top 10 Enterprise Gamification Cases That Will Make Employees More Productive

Top Ten Gamified Healthcare Games that will extend your Life

Image of Nintendo's Dr. Mario, Healthcare Games

Healthcare Games Improve Lives

Technology is changing the face of healthcare as we know it. The typical habit of only going to a doctor when you have an issue is slowly fading. The medical field is now moving towards preventative care, and for good reason: according to the Partnership for Prevention, over 100,000 lives could be saved in the U.S. every year if the gaps in just 5 preventative health services were closed. Preventative healthcare improves general well-being and can save lives by catching a disease or condition before it’s too late.

And Gamification is making services more accessible, fun, and impactful through preventative healthcare games.

It’s no surprise that positively changing daily behaviors can help prevent disease and disorders. Eating healthier foods, maintaining an exercise routine, and remembering to complete a prescription medication regiment can ensure you enjoy a long, healthy life. While we intend to remain on top of these things, the reality is that most of us are likely to fall short of staying consistent with these habits. However, with the help of gamified tools and platforms, healthy regular activities can be fun and easier to maintain.

Here are 10 amazing companies that are changing and (even saving) lives through preventative healthcare games.

Continue reading Top Ten Gamified Healthcare Games that will extend your Life

Gamification Analysis: How Snapchat Launched Spectacles

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This article is written by Contributing Writer Erik van Mechelen along with Yu-kai Chou.

Making moves

Snap Inc. is making moves.

First, it built a cool mobile-only camera and messaging app with millions of engaged users. Snaps are ephemeral and the app opens on the camera.

The founders famously turned down a $3-billion offer from Facebook.

Snap Inc. continued improving the Snapchat product and attracting new users, rising to the most-used teen app in 2016 and making big dents in the over-35 age demo, too. They want to change the way we think about cameras and storytelling.

What’s next for them?

The short answer is Spectacles, a pair of Snapchat glasses, a foray into territory where Google Glass seemed to fail and where others like Vue aren’t quite making it yet.

In this article, I’ll use Octalysis glasses to investigate the Spectacles launch and speculate on Snap Inc.’s future plans for augmented reality.

Continue reading Gamification Analysis: How Snapchat Launched Spectacles

Creating Habit-Forming and Habit-Defeating Products: Pavlok and Moti

changebehviornotebook

This article was written by Erik van Mechelen with input from Yu-kai Chou and Jun Loayza. 

Attention and time are arguably the two most important resources we have. Wearables are a growing trend in behavior change technology. If designed appropriately, they stand a chance at helping us drop bad habits and spend more attention and time on good habits. As we’ll see in this article, non-wearables are also on the rise.

I’ll be comparing two habit-related products: Pavlok focuses on breaking bad habits, while Moti’s main idea is to form good habits.

Pavlok came on the market to criticism, but has added new functionality since its Indigogo launch in 2015, with more to come soon. Moti is a new product, currently in its last couple weeks of the Kickstarter.

As always, I’ll use the 8 Core Drives of Octalysis to see how these products are designed to affect our underlying behavior, our motivations themselves.

Continue reading Creating Habit-Forming and Habit-Defeating Products: Pavlok and Moti