Gamification and Persuasion
Gamification is about understanding human motivation and engagement, and therefore a big part of it is psychological and behavioral studies. So on top of the countless tiring hours of playing games to…understand why they are fun, I read the book Titled Yes!: 50 Scientifically Proven Ways to Be Persuasive by Robert Cialdini (an expert in many Black Hat Core Drives in my Octalysis Framework) to understand subtle human drives better. I thought it was one of the better books out there written on the topic, so this month I dug it out again and decided to review it another time.
Since my blog is primarily about sharing the knowledge I acquire, I have decided to share a chapter-by-chapter takeaway of the book. Below I have tried to summarize the point of each chapter into 1-3 sentences. It mostly covers the end conclusion, but does not include as much support/examples to necessarily be convincing to you. If you want to dig deeper into the data of the points below, I encourage you to check out the book yourself. I also attached at the end of each chapter the primary Core Drive that it appeals to in Octalysis.
Chapter 1: Inconveniencing people can improve your results. This is because people perceive your demand as higher when they have to work harder to work with you. Sometimes “perceived inconvenience” requires no change on the actual interaction but is useful. “Call now. Operators are waiting.” is WAY less effective than, “If operators are busy, please try again.” (Core Drives 6)
Chapter 2: Mention how other people that are SIMILAR made the choice that you are pushing. “Customers who stayed at this room generally are neater.” “Oh! Many of our best customers go to Cornell!” (Core Drive 1)
Chapter 3: Don’t push for “others behave badly. You should be special and do better.” Usually that makes people feel like doing badly is the norm, and makes them want to do bad too. “80% of the people litter. You should take care of your planet” = bad. (Core Drive 5)
Chapter 4: Make the “magnetic middle” very high and obvious. Attach emotional messages like smiley faces when people are doing well and above the average. (Core Drive 2)
Chapter 5: Providing less choices to your customers can 10x your sales conversions. Avoid decision paralysis. The exception is when customers 1. Enjoy the picking experience (shopping for ice-cream) or 2. Already know what they want and are just looking for places that have it. (Core Drive 8)
Chapter 6: If you are giving away something for free, ALWAYS state the actual value to avoid it being devalued. (Core Drive 4)
Chapter 7: Having a superior, more expensive product will help sales of the original, lower quality product. Make sure you always want the one you plan to sell as the middle-ground. (Core Drive 4)
Chapter 8: A message of fear is very effective , but ONLY when there’s a clear call to action attached. Fear itself causes people to block it out because they are uncomfortable. (Core Drive 8)
Chapter 9: Doing favors that have no direct benefit make people feel obliged to reciprocate later on. This is like how Zappos does business, as well as Gary Vaynerchuk’s Thank-You Economy. (Core Drive 5)
Chapter 10: If you put a post-it note on your messages, letters, surveys, you will yield MUCH better and faster results. Of course, this is most effective when it has your handwriting, signature, and “Thank you,” but surprisingly, just having a post-it note without anything on it is still more effective than a piece of paper with typed “thank you” messages attached. Use post-it notes when you want people to respond positively! (Core Drive 7)