How restaurants attract and keep loyal customers

How much time and money do you spend attracting new customers?  How many coupons, discounts, promotions, and deals have you created just to attract a new face to your business?

Now let me ask you this more important question: What steps do you take to turn a new customer into a loyal customer?

We asked 100 restaurants and cafes in Northern California this same question.  Unanimously, the answer was the following: “Our great food and excellent customer service is what keeps our customers coming back.”

In the age of new technology and a fickle generation, great food and great customer service just doesn’t cut it anymore. Continue reading How restaurants attract and keep loyal customers