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Behavioral Designer

Monday’s Mini – Can We Feel Related to NPCs? 2/2

In our exclusive Slack community for Premium Primers, we offer the weekly Monday’s Mini Challenge.
The best way to learn is by putting your knowledge into practice. We created the Monday’s Mini Challenges to offer our Primers the chance to do this.

Monday’s Mini. One topic. Three questions. Many high-quality answers from our Primers.

Oftentimes when we think about Core Drive 5, we think about Social Influence, Relatedness, Social Pressure, Envy. We think about what we do based on what other people do, think, or say, about collaboration and competition. With humans.

But what about NPCs? What about animals? What about people that only exist in books, stories, movies?
This week we will explore a larger extent of Core Drive 5: Social Influence and Relatedness.

Question 3 – One of the low hanging fruits to improve a design, is to make it easy for users to show appreciation for each other. However, we can only motivate people, gently nudge them in the right direction, we cannot control them. Do you think we can use things we can control (e.g. NPCs, the companion on the Island, a chatbot…) to achieve (partly) the same effect. Motivate your answer.

Thorsten Niemeyer shares his own experience with Witcher 3 and how NPCs motivated him through CD5.

“Appreciation from an NPC, you companion can definitely motivate you, and I think the more it is individualised the better.
So like in video games where you grow to like persons, prefer them over others, do things for them rather than others (Witcher 3 with all the different Relationships comes to my mind, where I for sure had some kind of social feelings for the characters, especially regarding how my interactions affected the relationship)
Another thing that I thought of was a bot that shows you around a game, platform etc. that shows you how to do things, drive actions, how to communicate with others. And there with the right kind of dialogue it could definitely invoke some CD5.
“Hey adventure let me show you around. Here you can chat with me, ah nice. If you post something others can like it. Here see you already got a like from me.”, even though knowing the first like is from a bot would at least I have the feeling do its part to motivate the user.”

Lucian Katzbach goes into detail about what would be necessary in order to have a NPC offer motivation through Core Drive 5.

“Yes, I think it’s possible. But hard to achieve since it must be vivid. The npc needs to have weaknesses or moods etc. But they need additionally enough CD7 but still needs to be in context. All this makes it hard. One example might be the app Replika.”

Colin Hahn is brainstorming for automated coaching tools.

“I’ll say yes. The scenario I’m thinking about is automated coaching tools. I’ve personally found that messages from those bots can tap into that social experience. From a motivation perspective, I’ve felt like that technique works better when:
– The bot has a “personality” – that creates some CD3 and CD7 which makes me interested in what the bot will say, instead of just expecting a rote explanation
– The bot customizes the messages for me – there’s probably a combination of CD4 Alfred Effect, CD3, and CD 7 involved when the bot asks, e.g., why I care about the goal and then uses that language in future reminders
– The bot connects me with other users; I’ve seen some bots use CD5 social anchoring to say “85% of your peers did ABC, you should too!””

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