How much time and money do you spend attracting new customers? How many coupons, discounts, promotions, and deals have you created just to attract a new face to your business?
Now let me ask you this more important question: What steps do you take to turn a new customer into a loyal customer?
We asked 100 restaurants and cafes in Northern California this same question. Unanimously, the answer was the following: “Our great food and excellent customer service is what keeps our customers coming back.”
In the age of new technology and a fickle generation, great food and great customer service just doesn’t cut it anymore. Continue reading How restaurants attract and keep loyal customers